A refund policy is a trust document. Ours is built on one idea: you should never pay for work that did not happen, and we should never work for free because someone changed their mind after delivery.
LAST UPDATED: JULY 2026
Have we not started yet? Full refund, no questions. Are we mid-build? You pay for what is done, the rest comes back. Is it delivered and working as promised? That work is paid for. And if we missed what we promised, we fix it or refund it. Your pick.
Cancel anytime, effective at the end of the month you already paid for. You keep every asset delivered up to that day, forever. We do not refund partial months, because the humans who reviewed your assets that month were real and already did the work. If your first month genuinely disappoints, tell us within it: we will either rework the batch or refund that month. We would rather lose a month of revenue than keep an unhappy first impression.
The setup fee pays for brand voice calibration and system configuration. Before that work begins, it is fully refundable. Once calibration has started, the fee covers work already happening and is not refundable, though if you cancel mid-setup we hand over whatever was produced: voice notes, calibration drafts, and configuration so far.
Private builds run on milestones agreed in writing before we start. The deposit is fully refundable until build work begins. After that, each completed and delivered milestone is paid for, and any milestone not yet started is refunded in full if you stop the project. If a delivered milestone does not do what the written scope says, we fix it at no cost, and if we cannot fix it, we refund that milestone.
Support hours are billed after they are used, so there is nothing to refund. Care plans work like monthly plans: cancel anytime, effective at the end of the paid period.
Email hello@echosyst.ai with "refund" anywhere in the message. No forms, no phone tree, no retention specialist reading a script. A person replies within one business day, and approved refunds go back to your original payment method within 5 to 10 business days, which is the processor's speed, not ours.
Edge cases exist, and no policy page can list them all. When one shows up, we resolve it by the same rule as everything above: you pay for real work that was actually delivered as promised, and nothing else. If you think we got a call wrong, say so. The founder reads those emails personally.